Observix watches every order, shipment and shipping address on your Shopify store — and pings Slack or Discord the second something needs a human. Nothing to babysit: the dashboard is there when you want the numbers, not because you have to check it.
Most tools show you data. Observix makes decisions about what deserves your attention — and stays silent about everything else.
The 1st and 5th sale of every product colour trigger a QC alert — so you inspect a new batch exactly when it starts moving, not after twenty complaints.
Invite your supplier into the alert channel and the ping reaches them directly — no forwarding. They ✅ the message when seen and drop the QC photos in the thread, right under the order.
Failed attempts, carrier exceptions and shipments that go quiet for days — flagged the moment they happen, with tracking links attached.
Missing house numbers, malformed zip codes, PO boxes, emails typed into address fields — caught before the parcel leaves, not after it bounces. Switch it to auto and the customer gets a confirmation email straight away.
Every alert lands in exactly the right channel — quality, delivery and address checks each get their own, per store, in Slack, Discord or both. Deep links take you straight to the order.
Run several stores? Each gets its own webhooks, channels and users — with one dashboard that shows admins everything.
Real alert, fake customer. Works in Slack and Discord — pick per alert type, or use both side by side.
The product "Silk Midi Dress — Emerald" has now sold 5 units. Please send clear, well-lit photos from multiple angles and a short video of the product from order nr #10245 before it ships, so we can do a more thorough quality check. Thanks!
Hi Emma, Unfortunately, the courier was unable to deliver your order #10238. We're sorry about that and understand you want to receive your parcel as soon as possible. A new delivery attempt usually takes place within 1–2 business days. If possible, make sure someone is available to receive the parcel…
Customer emails come pre-written in the customer's language (English, French, German) — copy, send, done. And because your supplier sits in the same channel, the whole QC loop lives in one place: they ✅ the alert when they've seen it and post the photos in the thread — nothing to forward, nothing to chase.
Alerts handle the urgent. The dashboard answers the slow questions — what's selling, what your ads actually return, and which products keep coming back.
Demo data. Meta and Google ad spend sync in on their own, so ROAS stays true without a single manual export — and if a campaign runs for engagement rather than sales, you can leave it out of the calculation. Drag the widgets into the order you want; the layout is saved to your account.
No agency, no data warehouse, no weekly review meeting. Connect once and forget it exists — until it saves an order.
Point your Shopify order webhooks at Observix and drop in your Slack or Discord channels. That's the whole setup.
Every paid order, every shipment update and every shipping address runs through the radars — around the clock.
A quiet message with the problem, the links and the next action already prepared. Handle it in one minute, move on.
Quality issues, stuck parcels and broken addresses — caught while they're still cheap to fix.
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